We note our appreciation and admiration for the service we received from Shane and Julie. We would like to acknowledge Shane and Julie’s friendly and thoroughly professional handling of both our recent house purchase and the sale of our old home. Shane quickly recognised our interests and within two days of viewing the property he suggested, he was guiding us through the auction process to a successful conclusion! We greatly appreciated his attention to detail, and his conscientious follow-ups to make sure the occupancy was going well. Also their management of the sale of our old home was first class. Julie gave us sensible advice on how to present it at open-homes, and Shane kept us well-informed about offers that were being tabled. Even before the property officially went on the market, he had a firm offer for us to consider. One of their strengths is that they treat clients as friends, and as such we had complete confidence that they would do the best they could for us. Incidentally, more than once they unexpectedly treated us with gifts, including a most interesting book of Dunedin photographs – a generous personal touch that was greatly appreciated.
Team Robinson sold our house in Dunedin. Shane and Julie Robinson certainly lived up to their claim to be the Dunedin’s Trusted Real Estate Team. While we dealt mainly with Shane, Julie gave us valuable advice on how best to present our home to prospective vendors and assisted with our regular Open Homes. They were encouraging and helpful and thoroughly professional. We would like to unreservedly recommend Shane Robinson to anyone with property to sell. His pleasant, warm manner makes him very easy to relate to and his knowledge of the local Dunedin market and property values is impressive and invaluable. While some agents that we interviewed from other real estate companies before selecting Shane gushed about our property, Shane’s assessment was realistic and proved to be correct. His enthusiasm and helpful advice gave us confidence even when it took longer than we expected to sell our home. Shane was extremely hard working and energetic and went out of his way to advertise our property and to keep it before the public. In addition, he was always reliable giving us excellent verbal and written feed-back after each Open Home. Telephone calls were returned promptly and any queries answered with patience and understanding – in short, nothing was too much trouble. By the time our house was sold, we regarded Shane as a friend and always felt that he had our best interests at heart.
I have had the most amazing experience in selling a house; who do you use to market your property is always a difficult decision. After receiving three marketing proposals I choose Shane and Julie Robinson of One Agency; but immediately thought, “have I chosen the right agency” – small office, few salespersons, what’s their market share and every other reason I should have considered one of the larger National Agencies.
The decision was the right one though; the work that was put in by Shane in particular, was beyond belief. From day one his expertise was to the fore. Within 10days we had the house set to go. With his help the house was presented to a very high standard.
After three open homes he had the first offer, but he didn’t stop there; offers two and three followed, then on the day the contracts were presented to me he wrote up a forth offer – 4 solid offers within three weeks. The chosen offer was unconditional 5 days later.
…And he’s still arranging agreed undertakings in regards the contract.
In all my years of real estate dealings I have never experienced such detail to marketing and follow through; his skill as a negotiator /salesman and advisor are of the highest standard.
One of the greatest features of One Agency was that the vendor deals with the lister only – all other salespersons buyers are referred through the lister – this way I knew what was happening at all times – there was no salesperson competing with their fellow salesperson to get the first agreement accepted.
Congratulations Shane for your excellent marketing and sale.